SHIPPING POLICY — NightHaven™
Last updated: November 2025
Thank you for choosing NightHaven™. We’re committed to delivering your one-time and subscription orders quickly and safely.
Processing Times
All orders — including subscription renewals — are processed within 1–2 business days.
Orders placed on weekends or public holidays are processed the next business day.
Estimated Delivery Times
Australia: 6–10 business days
United States: 7–12 business days
Canada: 7–15 business days
New Zealand: 6–12 business days
Delivery estimates apply to both one-time orders and subscription renewals.
Delivery times may vary due to customs, carrier delays, peak seasons, or remote areas.
Subscription Shipping
When your subscription renews, your order automatically enters our shipping queue.
A new tracking link is emailed every cycle.
To ensure your subscription ships to the correct address, any changes must be made 24 hours before your renewal inside your customer portal.
NightHaven™ is not responsible for subscription shipments sent to an outdated address if it was not updated before billing.
Tracking Information
Once your order ships, you will receive a tracking link via email.
Tracking may take 24–72 hours to activate.
Lost, Delayed, or Stuck Packages
If your tracking hasn’t updated for 10+ days, please contact us and we’ll investigate.
If a shipment is confirmed lost, we will send a free replacement.
Incorrect Addresses
Orders returned to sender due to incorrect or incomplete addresses may incur a reshipment fee.
For all shipping enquiries, contact:
📧 support@trynighthaven.com