At NightHaven, customer satisfaction is important to us. Due to the nature of our products, we have specific guidelines regarding returns, outlined below.

If you don’t notice a meaningful improvement in your sleep, calmness, or nighttime routine, you may request a full refund within 30 days of receiving your order.

You do not need to return the product.

Because our products are consumable wellness supplements, we are unable to accept returns of opened or used items for safety and hygiene reasons.

Returns may only be accepted if:

• The item is unused, unopened, and in its original packaging
  
• The return request is made within 30 days of delivery
  
• The item was purchased directly from trynighthaven.com

The following items are not eligible for return:

• Opened or used products
  
• Products with tampered or damaged packaging
  
• Subscription renewal orders that have already been processed
  
• Gifted or promotional items
  
• Orders marked as delivered by the carrier

All returns must be approved before sending items back.

To request a return, please contact our support team at support@trynighthaven.com with:

• Your order number
  
• The email address used at checkout
  
• Reason for the return
  

Unauthorized returns will not be accepted.

If a return is approved:

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.
  
• We recommend using a tracked shipping method, as we are not responsible for lost return shipments.
  

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue so we can resolve it promptly.

Once an approved return is received and inspected:

• Eligible refunds will be processed in accordance with our Refund Policy
  
• Original shipping fees are non-refundable

If you have any questions regarding returns, our support team is happy to assist.

📧 support@trynighthaven.com